Welcome to DokandarMama (the “Website”), operated by DokandarMama Limited (“we,” “our,” or “us”). By accessing or using this Website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
If you do not agree with any part of these Terms, you must not use our Website or services.
1. Definitions
For the purpose of these Terms and Conditions:
- Customer / User / You means any individual or entity visiting, using, or purchasing from DokandarMama.
- Products means all grocery, household, lifestyle, and other items offered for sale on our Website.
- Website means https://dokandarmama.com/, including any subdomains, mobile versions, or related applications.
- Order means a purchase request placed by a customer through the Website.
2. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding agreement under the laws of Bangladesh in order to use this Website and place orders.
By using the Website, you confirm that you meet these requirements.
3. Account Registration
- You may be required to create an account in order to place orders or access certain features.
- You are responsible for maintaining the confidentiality of your account credentials and password.
- DokandarMama reserves the right to suspend, restrict, or terminate any account suspected of fraudulent, abusive, or unlawful activity.
4. Product Information
DokandarMama makes every reasonable effort to ensure that all product details, descriptions, images, and prices are accurate and up to date.
However:
- Minor variations may occur due to packaging updates, supplier changes, seasonal availability, or technical errors.
- Colors and appearance may vary depending on your device display settings.
- We reserve the right to correct errors, inaccuracies, or omissions and to update information without prior notice.
5. Pricing and Payment
- All prices are displayed in Bangladeshi Taka (BDT) and include applicable VAT unless otherwise stated.
- We accept secure online payments through authorized payment gateways and Cash on Delivery (COD) where available.
- Orders may be cancelled if payment is not successfully completed, verified, or authorized.
- Promotional prices and discounts may be subject to separate terms and time limitations.
6. Order Confirmation and Cancellation
- After placing an order, you may receive an order acknowledgment via email, SMS, or phone confirmation.
- For prepaid orders, confirmation is subject to successful payment verification.
- For COD orders, confirmation may occur once the order is dispatched.
- DokandarMama reserves the right to cancel or refuse any order due to product unavailability, pricing errors, suspected fraud, or operational limitations.
- Customers may request cancellation before dispatch by contacting customer support. Once dispatched, cancellation may no longer be possible.
7. Delivery Policy
- We aim to deliver products across serviceable areas of Bangladesh.
- Delivery timelines may vary depending on location, weather, logistics, traffic conditions, and stock availability.
- Any estimated delivery time is indicative only and not guaranteed.
- Customers are responsible for providing accurate delivery details. DokandarMama shall not be responsible for failed deliveries due to incorrect or incomplete information.
- Additional delivery charges may apply depending on order value or location.
8. Return and Refund Policy
We accept returns or replacements only in the following cases:
- Damaged products
- Defective products
- Incorrect items delivered
Conditions:
- Customers must notify us within 24 hours of receiving the order.
- Claims are subject to verification and supporting evidence where required.
- Perishable goods, consumables, and opened items are generally not eligible for return unless proven defective.
- Approved refunds will be processed through the original payment method within 7–10 business days, subject to banking/payment provider timelines.
9. Acceptable Use of Website
By using our Website, you agree that you will not:
- Use the Website for fraudulent, unlawful, or abusive purposes.
- Attempt to hack, damage, overload, or interfere with our systems or servers.
- Upload malicious code, viruses, or harmful content.
- Copy, reproduce, or exploit Website content without written permission.
10. Privacy Policy
Your personal information is collected, stored, and processed in accordance with applicable laws of Bangladesh, including relevant privacy and consumer protection regulations.
Please review our Privacy Policy to understand how we handle your information.
11. Limitation of Liability
To the maximum extent permitted by law:
- DokandarMama shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the Website or products.
- Our total liability for any claim related to an order shall not exceed the amount paid for the relevant product(s).
12. Intellectual Property
All content on this Website, including but not limited to logos, brand elements, text, graphics, layouts, icons, images, and software, is the property of DokandarMama or its licensors and is protected under applicable copyright, trademark, and intellectual property laws of Bangladesh.
Unauthorized use may result in legal action.
13. Force Majeure
DokandarMama shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods or fires
- Political unrest
- Strikes or labor disputes
- Internet or technical failures
- Government restrictions
- Supply chain disruptions
14. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.
15. Changes to These Terms
DokandarMama reserves the right to modify, revise, or update these Terms and Conditions at any time. Any changes become effective immediately upon publication on the Website. Continued use of the Website after such changes constitutes your acceptance of the revised Terms.
16. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us:
📧 Email: support@dokandarmama.com
📞 Phone:
🏢 Address:Mirpur, Dhaka, Bangladesh