Refund Policy
At DokandarMama, we want you to shop with complete confidence. If your order qualifies for a refund, we are committed to making the process simple, fast, and hassle-free. Your satisfaction and trust are always our priority.
When Am I Eligible for a Refund?
You may request a refund if:
- You received a damaged, defective, or incorrect product.
- The product becomes unavailable after your payment has been completed.
- A return request has been approved under our Return Policy.
How Do I Request a Refund?
You can easily contact our customer support team through:
- Facebook Messenger
- Live Chat
- Phone Call
- Email Support
Please share your Order ID along with a brief explanation of the issue. Our support team will review your request promptly and guide you through the next steps.
Refund Methods
Approved refunds will be issued through the original payment method whenever possible, including:
- bKash
- Nagad
- Visa / MasterCard
- Other authorized payment gateways
For Cash on Delivery (COD) orders, refunds will usually be sent via bKash or Nagad.
Refund Timeframe
Once your refund request is approved, processing usually takes:
- 1â3 working days for mobile banking refunds (bKash / Nagad)
- 7â15 working days for card payments (depending on bank processing time)
Please note that actual timelines may vary based on payment providers or banking procedures.
Partial Refunds
If only part of your order is eligible for a refund, we will refund the amount applicable to the specific item(s) only.
No Hidden Deductions
We believe in fairness and transparency. You will receive the full eligible refund amount unless deductions are necessary due to customer-caused damage, missing items, or policy violations.
Weâre Here to Help
Our dedicated customer support team is always ready to assist you throughout the refund process and ensure a smooth, stress-free experience.
Your trust means everything to us. Shop with confidence at DokandarMama, knowing that your satisfaction is protected every step of the way.